Lambeth Patient Online – Helping To ‘Un-Rush’ the Patient Experience, an interview with receptionist Shyneka Wynter
July 1, 2016
Receptionists are often the first person NHS patients’ see. They use their customer service and administrative skills to welcome people to a GP practice, or a hospital.
For Shyneka Wynter, a receptionist at the Riverside Medical Centre, the added dimension of her on-going training to become a fully qualified nurse means that she has the ability not only to empathise with and efficiently support the patients who attend the practice, but her medical background also helps provide a more detailed knowledge of patients’ state of mind when they make contact with the practice.
“When people wake up and don’t feel well we don’t want to leave our patients confused when they make contact with us,” who has worked for the Riverside Medical Centre for the past two years, combining the work with her studies at university.
“We want patients to have all they need to know. We don’t want to rush them in any way.”
The Riverside Medical Centre has more than doubled its patient community over the past two years, but this has not made the experience of managing the patient community any harder.
Shyneka says that ever since the Lambeth Patient Online system has been operating it has made the lives of the people staffing the practice easier.
“And I’m certain tat it has made patients’ lives easier too. They now only come in when they need to instead of having to keep calling in, or using the telephone. It’s been a big dramatic change in just two years, which is really good.”