Lambeth Patient Online – Helping To ‘Un-Rush’ the Patient Experience, an interview with receptionist Shyneka Wynter
July 1, 2016
Receptionists are often the first person NHS patients’ see. They use their customer service and administrative skills to welcome people to a GP practice, or a hospital. For Shyneka Wynter, a receptionist at the Riverside Medical Centre, the added dimension of her on-going training to become a fully qualified...
June 21, 2016
Online access helps to improve access to care services, making them more convenient, with streamlined transfers between different points of care. This, in turn, contributes to improvements in levels of patient satisfaction and more efficient delivery of services, supporting better use of clinical time. For Pirthi Singh, Practice manager...
June 16, 2016
Sandra Connolly has a straightforward perspective on the Lambeth Patient Online campaign. “It’s all about giving patients a choice,” says Sandra who is practice manager at Beckett House in Stockwell. “It is also about providing transparency for booking availability and offering another way for patients to make contact with...